Get quick tips & tricks directly from someone who has proven direct personal success in using analytics to stabilize IT, reduce ticket volumes, improve technician repair times, and boost both end-user and IT productivity.
In just 15min, learn how you can use analytics to make fundamental changes, shifting your end-user support processes away from react-and-respond to a proactive model and making people satisfied with IT!
TIM'S TECH TALKS
True Tales from the IT Trenches
Topic: "Hot Water in a Hotel"
Nextalk will be on February 22nd, 11:30am EST
Like hot water in a hotel, some things are just given expectations. For employees, that means having access to excellent, fast, reliable technology, from any where, in real-time (and all the time). In order for IT teams to spend more time on innovation, they first need to deliver foundational enterprise services, like hot water in a hotel.
What Does Tim Talk About?
Critical App Crashes
Proactive Problem Management
Ticket Bounce & Finger-Pointing
The Boston Red Sox
Blue Screens of Death
Cost-Saving Best Practices
... you name it!
Every last Wednesday of the month, Tim tackles a different topic.
Be ready to hear true tails from the IT trenches, covering a wide variety of subjects.
Tim left a 20-year career at a large Fortune 200 Financial Services Company, where he was responsible for End User Services technology strategy, to help organizations learn how they can empower their IT departments, improve end-users' experience, increase employee productivity and save costs by simply changing their perspectives.
Talking About Tim...
Can't Join Tim's Tech Talk on Feb 22nd?
Loved it so much you're longing for more?
Check out some of our 2017 dates:
Tim's Tech Talks occur every last Wednesday of the month at 11:30am EST; we reserve the right to slight schedule modifications should anything prevent us from maintaining the Wednesday sessions.
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