Get quick tips & tricks directly from someone who has proven direct personal success in using analytics to stabilize IT, reduce ticket volumes, improve technician repair times, and boost both end-user and IT productivity.

In just 15min, learn how you can use analytics to make fundamental changes, shifting your end-user support processes away from react-and-respond to a proactive model and making people satisfied with IT!


True Tales from the IT Trenches

Measuring Vitals on your Cloud Strategy can Improve End User Experience Health

Topic: It’s Getting Cloudy...

Beware of the Healthcare IT Storm


During this Tech Talk, Tim Flower, End User Experience Management Expert, will cover:

  • How cloud-complexity is impacting the patient experience
  • The need for IT teams to manage their clients with proactive measures and preventative care
  • Easy steps to maintaining a healthy IT strategy in a cloudy environment
  • How changing your perspective can help accelerate diagnosis and deploy the right cure much quicker

Nextalk will be on March 29th, 11:30am EST

Every last Wednesday of the month, Tim tackles a different topic. 

Be ready to hear true tails from the IT trenches, covering a wide variety of subjects.


Healthcare organizations are increasingly turning to cloud providers to manage both costs and risks. While there are many benefits to leveraging public and private cloud models, going hybrid seems to be a trending choice for healthcare organizations as having an on-prem data center is still largely unavoidable. 

Although many steps are taken contractually to hold cloud providers accountable for uptime, reliability, and availability, truly understanding how the complexity is impacting end users and which provider is the cause of any outage can be crippling to an IT team and help desk. This “IT Storm” can cause a significant health risk to the end users who must navigate through this complexity, and be subjected to outages that their own IT staff has no ability to influence. 

There is a way to get ahead of this: Focus on the health of the clients.

Join this short webinar to find out more...

What Will Tim Talk About?

In March, we will be talking about:

Tim Flower

Tim left a 20-year career at a large Fortune 200 Financial Services Company, where he was responsible for End User Services technology strategy, to help organizations learn how they can empower their IT departments, improve end-users' experience, increase employee productivity and save costs by simply changing their perspectives.


Talking About Tim...

Can't Join Tim's Tech Talk on March 29th?
Loved it so much you're longing for more?

Check out some of our 2017 dates:

Tim's Tech Talks occur every last Wednesday of the month at 11:30am EST; we reserve the right to slight schedule modifications should anything prevent us from maintaining the Wednesday sessions.

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